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 1. Formatting E-mail messages 
 2. Formatting corporate E-mail  
 3. Using corporate E-mail systems 
 4. Formatting Internet mail messa...  
 5. Why you should use plain text 
 6. Should you use attachments? 
 7. Punctuation 
 8. Pronouns 
 9. Emphasize a word or thought 
 10. Emoticons 
 11. FYI: useful abbreviations 
 12. Making a good impression 
 13. Is E-mail intrusive? 
 14. E-mail is visual voice mail 
 15. E-mail speed? 
 16. Are you sending Junk mail? 
 17. Should you send jokes? 
 18. Forwarding raw data to others 
 19. Sending multiple copies 
 20. Is E-mail suitable? 
 21. Keep everyone in the loop 
 22. Avoid blind copies 
 23. Don't cry wolf! 
 24. Meanings can be misconstrued 
 25. Delivery is not guaranteed 
 26. Don't assume that your message...  
 27. Are you being too polite? 
 28. Should you combine many topics...  
 29. Do you remember the previous c...  
 30. Write a descriptive subject li...  
 31. Connection speeds? 
 32. Long-winded messages 
 33. Messages written in haste 
 34. Out of Office 
 35. Effective Communication Summar...  
 36. What is the future? 
 37. Links 
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12. Making a good impression
Effective Communication: Making a Good Impression.
Don’t forget that the first, and perhaps only, impression that some people will get of you is through your E-mail correspondence. While brief messages are appreciated, good English is still important. Many managers and executives choose to not waste their time reading incomprehensible messages.
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