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 1. Formatting E-mail messages 
 2. Formatting corporate E-mail  
 3. Using corporate E-mail systems 
 4. Formatting Internet mail messa...  
 5. Why you should use plain text 
 6. Should you use attachments? 
 7. Punctuation 
 8. Pronouns 
 9. Emphasize a word or thought 
 10. Emoticons 
 11. FYI: useful abbreviations 
 12. Making a good impression 
 13. Is E-mail intrusive? 
 14. E-mail is visual voice mail 
 15. E-mail speed? 
 16. Are you sending Junk mail? 
 17. Should you send jokes? 
 18. Forwarding raw data to others 
 19. Sending multiple copies 
 20. Is E-mail suitable? 
 21. Keep everyone in the loop 
 22. Avoid blind copies 
 23. Don't cry wolf! 
 24. Meanings can be misconstrued 
 25. Delivery is not guaranteed 
 26. Don't assume that your message...  
 27. Are you being too polite? 
 28. Should you combine many topics...  
 29. Do you remember the previous c...  
 30. Write a descriptive subject li...  
 31. Connection speeds? 
 32. Long-winded messages 
 33. Messages written in haste 
 34. Out of Office 
 35. Effective Communication Summar...  
 36. What is the future? 
 37. Links 
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29. Do you remember the previous conversation?
Effective Communication: Keeping the Context
I can’t tell you how many times I have received a message thanking me, or asking for more information, and I can’t remember what my original message said. Some E-mail programs automatically copy the message you are responding to into your reply. If yours doesn’t, be specific in your message or cut and paste parts of the message you are replying to into your response. It is standard to insert > before any such reference text.
Example:
>I will be in your area next week.
>If you want to save on travel costs
>I could speak to your group then.
 
Thanks, Wayne. We could schedule you for Tuesday morning. How about meeting for dinner when you arrive Monday night; say, 5:00 at The Place Next Door?
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