Table of Contents

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1. Formatting E-mail messages

2. Formatting corporate E-mail

3. Using corporate E-mail systems

4. Formatting Internet mail messages

5. Why you should use plain text

6. Should you use attachments?

9. Emphasize a word or thought

11. FYI: useful abbreviations

12. Making a good impression

13. Is E-mail intrusive?

14. E-mail is visual voice mail

15. E-mail speed?

16. Are you sending Junk mail?

17. Should you send jokes?

18. Forwarding raw data to others

19. Sending multiple copies

20. Is E-mail suitable?

21. Keep everyone in the loop

22. Avoid blind copies

23. Don't cry wolf!

24. Meanings can be misconstrued

25. Delivery is not guaranteed

26. Don't assume that your message was read

27. Are you being too polite?

28. Should you combine many topics?

29. Do you remember the previous conversation?

30. Write a descriptive subject line

31. Connection speeds?

32. Long-winded messages

33. Messages written in haste

34. Out of Office

35. Effective Communication Summary:

36. What is the future?

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	Last updated: 01/01/2007