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 1. Formatting E-mail messages 
 2. Formatting corporate E-mail  
 3. Using corporate E-mail systems 
 4. Formatting Internet mail messa...  
 5. Why you should use plain text 
 6. Should you use attachments? 
 7. Punctuation 
 8. Pronouns 
 9. Emphasize a word or thought 
 10. Emoticons 
 11. FYI: useful abbreviations 
 12. Making a good impression 
 13. Is E-mail intrusive? 
 14. E-mail is visual voice mail 
 15. E-mail speed? 
 16. Are you sending Junk mail? 
 17. Should you send jokes? 
 18. Forwarding raw data to others 
 19. Sending multiple copies 
 20. Is E-mail suitable? 
 21. Keep everyone in the loop 
 22. Avoid blind copies 
 23. Don't cry wolf! 
 24. Meanings can be misconstrued 
 25. Delivery is not guaranteed 
 26. Don't assume that your message...  
 27. Are you being too polite? 
 28. Should you combine many topics...  
 29. Do you remember the previous c...  
 30. Write a descriptive subject li...  
 31. Connection speeds? 
 32. Long-winded messages 
 33. Messages written in haste 
 34. Out of Office 
 35. Effective Communication Summar...  
 36. What is the future? 
 37. Links 
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35. Effective Communication Summary:
  • Before sending a message, ask yourself if the recipient would be interested in it, then ask them.
  • Become a source of answers, not of raw data.
  • If you choose to send jokes, make sure the recipient is willing. Avoid off-color jokes.
  • Avoid long-winded messages.
  • Summarize points in bullet form at the beginning of the message.
  • Use the recipient’s preferred communication method; don’t send him or her multiple copies of the same message.
  • Do not assume everyone uses E-mail the same way or as frequently as you do.
  • Pick up the telephone or meet when a personal approach is most appropriate.
  • Send attachments in the way that puts the least possible burden on the system.
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